REFUND & CANCELLATION POLICY

At Victoria Vintage, we want you to love your Products. Please read our simple and direct policy regarding cancellations, exchanges, and returns before placing your order.

1. REFUNDS PRIOR TO DISPATCH (IMMEDIATE CANCELLATION)

If you change your mind or need to cancel your order, we will provide a full cash or digital wallet refund provided you contact our studio immediately after placing the order and PRIOR to the courier dispatch. Once the item has been packed and handed over to our delivery couriers, an immediate cash refund is no longer possible.

2. NO CASH REFUNDS AFTER DISPATCH (EXCHANGE ONLY)

Once your order has been dispatched from our studio, we do not offer cash or digital wallet refunds for changes of mind or incorrect sizing choices. If a dispatched item does not fit you perfectly, we will happily exchange it for another size or give you a store credit note for a future purchase.

3. RULES FOR EXCHANGES

To qualify for a size exchange, you must contact our studio within 7 days of receiving your package. The clothing must be completely unworn, unwashed, unaltered, and clean. All original boutique tags must remain securely attached. Items that have been used or have had their tags removed cannot be exchanged.

4. SHIPPING FEES FOR EXCHANGES

The customer is responsible for paying all courier delivery fees required to ship the item back to our Kathmandu studio, as well as the shipping fees for sending the new replacement size out to you.

5. DAMAGED ITEMS

We inspect every piece before it leaves our studio. However, if your product arrives with a manufacturing defect, please text us on WhatsApp or Instagram DM within 24 hours of delivery. Please provide a quick video or photo of the issue so our team can send you a free replacement immediately.